:root{--pacb-navy-900:#0b1d40;--pacb-navy-700:#15346b;--pacb-navy-500:#1f4a8e;--pacb-gold:#d4a437;--pacb-gold-soft:#f1c75c;--pacb-yellow:#ffcb2e;--pacb-ink:#16223d;--pacb-muted:#6b7891;--pacb-surface:#ffffff;--pacb-soft:#f4f6fb;--pacb-border:#e6ebf3;--pacb-success:#18b864;--pacb-font:'Segoe UI', system-ui, -apple-system, 'Helvetica Neue', Arial, sans-serif}#pacb-wrap{position:fixed;bottom:28px;right:28px;z-index:99999;font-family:var(--pacb-font)}#pacb-toggle{background:none;border:none;cursor:pointer;outline:none;padding:0;display:flex;flex-direction:column;align-items:center;gap:0;position:relative;transition:transform .25s cubic-bezier(.34,1.56,.64,1)}#pacb-toggle:hover{transform:translateY(-4px)}#pacb-toggle:focus-visible{outline:3px solid var(--pacb-gold-soft);outline-offset:4px;border-radius:12px}.pacb-pulse-wrap{position:relative;display:flex;align-items:center;justify-content:center;width:96px;height:96px}.pacb-pulse-ring{position:absolute;width:86px;height:86px;border-radius:50%;background:rgb(212 164 55 / .3);animation:pacb-pulse-out 2.4s ease-out infinite;pointer-events:none}.pacb-pulse-ring-2{position:absolute;width:86px;height:86px;border-radius:50%;background:rgb(255 203 46 / .22);animation:pacb-pulse-out 2.4s ease-out infinite .8s;pointer-events:none}@keyframes pacb-pulse-out{0%{transform:scale(1);opacity:.85}100%{transform:scale(1.85);opacity:0}}.pacb-officer-circle{width:84px;height:84px;border-radius:50%;background:var(--pacb-yellow);border:3px solid var(--pacb-gold);box-shadow:0 10px 28px rgb(11 29 64 / .35),0 0 0 4px rgb(255 255 255 / .85) inset;position:relative;overflow:hidden;flex-shrink:0}.pacb-officer-img{width:100%;height:100%;object-fit:cover;object-position:50% 28%;display:block;transition:transform .35s ease}#pacb-toggle:hover .pacb-officer-img{transform:scale(1.06)}.pacb-live-badge{position:absolute;bottom:4px;right:4px;width:16px;height:16px;background:var(--pacb-success);border-radius:50%;border:2.5px solid #fff;box-shadow:0 0 0 2px rgb(24 184 100 / .25);animation:pacb-blink-live 1.8s ease-in-out infinite;z-index:2}@keyframes pacb-blink-live{0%,100%{opacity:1}50%{opacity:.35}}.pacb-ptsp-pill{margin-top:10px;background:linear-gradient(135deg,var(--pacb-navy-900) 0%,var(--pacb-navy-500) 100%);color:#fff;font-size:11px;font-weight:800;letter-spacing:.08em;padding:6px 16px 5px;border-radius:22px;text-align:center;line-height:1.3;box-shadow:0 6px 16px rgb(11 29 64 / .35);white-space:nowrap;border:1.5px solid rgb(212 164 55 / .55);text-transform:uppercase}.pacb-ptsp-pill span{display:block;font-size:8.5px;font-weight:500;color:var(--pacb-gold-soft);letter-spacing:.04em;text-transform:none;margin-top:2px}.pacb-notif{position:absolute;top:0;right:0;min-width:20px;height:20px;padding:0 5px;background:#f43f5e;color:#fff;font-size:11px;font-weight:800;border-radius:20px;display:flex;align-items:center;justify-content:center;border:2px solid #fff;box-shadow:0 3px 8px rgb(244 63 94 / .45);animation:pacb-pop .45s cubic-bezier(.36,.07,.19,.97) both;z-index:3}@keyframes pacb-pop{0%{transform:scale(0)}80%{transform:scale(1.2)}100%{transform:scale(1)}}#pacb-window{position:absolute;bottom:158px;right:0;width:360px;background:var(--pacb-surface);border-radius:20px;box-shadow:0 24px 60px rgb(11 29 64 / .28),0 4px 14px rgb(11 29 64 / .10);display:flex;flex-direction:column;overflow:hidden;transform:scale(.94) translateY(20px);opacity:0;pointer-events:none;transition:transform .28s cubic-bezier(.34,1.56,.64,1),opacity .22s ease;transform-origin:bottom right;border:1px solid var(--pacb-border)}#pacb-window.pacb-open{transform:scale(1) translateY(0);opacity:1;pointer-events:all}.pacb-cover{position:relative;width:100%;height:160px;overflow:hidden;background:var(--pacb-yellow)}.pacb-cover-img{width:100%;height:100%;object-fit:cover;object-position:center center;display:block}.pacb-cover-overlay{position:absolute;inset:0;background:linear-gradient(180deg,#fff0 0%,#fff0 45%,rgb(11 29 64 / .55) 100%);pointer-events:none}.pacb-header{background:linear-gradient(135deg,var(--pacb-navy-900) 0%,var(--pacb-navy-700) 100%);padding:12px 16px;display:flex;align-items:center;gap:12px;position:relative}.pacb-header::after{content:"";position:absolute;left:0;right:0;bottom:0;height:3px;background:linear-gradient(90deg,var(--pacb-gold) 0%,var(--pacb-yellow) 50%,var(--pacb-gold) 100%)}.pacb-header-avatar{width:44px;height:44px;border-radius:50%;overflow:hidden;background:var(--pacb-yellow);border:2px solid var(--pacb-gold);box-shadow:0 4px 10px rgb(0 0 0 / .25);flex-shrink:0}.pacb-header-avatar img{width:100%;height:100%;object-fit:cover;object-position:50% 28%;display:block}.pacb-header-info{flex:1;min-width:0}.pacb-header-name{font-size:13.5px;font-weight:700;color:#fff;margin:0 0 2px;letter-spacing:.01em}.pacb-header-status{font-size:11px;color:rgb(220 230 250 / .85);margin:0;display:flex;align-items:center;gap:6px}.pacb-online-dot{width:8px;height:8px;background:var(--pacb-success);border-radius:50%;display:inline-block;box-shadow:0 0 0 2px rgb(24 184 100 / .28);animation:pacb-blink 2s ease-in-out infinite}@keyframes pacb-blink{0%,100%{opacity:1}50%{opacity:.3}}.pacb-header-wa{color:#4eff91;display:flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:50%;background:rgb(78 255 145 / .12);border:1.5px solid rgb(78 255 145 / .35);flex-shrink:0;transition:background .2s ease,transform .2s ease;text-decoration:none}.pacb-header-wa:hover{background:rgb(78 255 145 / .22);transform:scale(1.06)}.pacb-ptsp-banner{background:linear-gradient(90deg,var(--pacb-gold) 0%,var(--pacb-yellow) 50%,var(--pacb-gold) 100%);padding:8px 16px;display:flex;align-items:center;gap:10px;border-bottom:1px solid rgb(11 29 64 / .12)}.pacb-ptsp-icon{font-size:16px;line-height:1}.pacb-ptsp-label{font-size:11px;font-weight:800;color:var(--pacb-navy-900);letter-spacing:.12em;text-transform:uppercase}.pacb-ptsp-sub{font-size:9.5px;color:rgb(11 29 64 / .78);font-weight:600;letter-spacing:.02em}.pacb-messages{flex:1;overflow-y:auto;padding:16px 14px 8px;display:flex;flex-direction:column;gap:10px;min-height:230px;max-height:310px;background:var(--pacb-soft);scroll-behavior:smooth}.pacb-messages::-webkit-scrollbar{width:5px}.pacb-messages::-webkit-scrollbar-thumb{background:#cdd6e3;border-radius:4px}.pacb-messages::-webkit-scrollbar-thumb:hover{background:#a8b4c6}.pacb-msg{display:flex;flex-direction:column;max-width:84%;animation:pacb-fadeup .28s ease both}@keyframes pacb-fadeup{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.pacb-msg.bot{align-self:flex-start}.pacb-msg.user{align-self:flex-end}.pacb-bubble{padding:10px 14px;border-radius:16px;font-size:13px;line-height:1.55;word-break:break-word}.pacb-msg.bot .pacb-bubble{background:#fff;color:var(--pacb-ink);border:1px solid var(--pacb-border);border-bottom-left-radius:4px;box-shadow:0 2px 6px rgb(11 29 64 / .06)}.pacb-msg.user .pacb-bubble{background:linear-gradient(135deg,var(--pacb-navy-500) 0%,var(--pacb-navy-900) 100%);color:#fff;border-bottom-right-radius:4px;box-shadow:0 3px 10px rgb(11 29 64 / .22)}.pacb-msg.bot .pacb-bubble a{color:var(--pacb-navy-500);font-weight:600}.pacb-time{font-size:10px;color:var(--pacb-muted);margin-top:4px;padding:0 4px}.pacb-msg.user .pacb-time{text-align:right}.pacb-wa-card{background:#fff;border:1.5px solid var(--pacb-border);border-radius:14px;padding:12px 14px;box-shadow:0 4px 14px rgb(11 29 64 / .08)}.pacb-wa-card p{font-size:12.5px;color:var(--pacb-ink);margin:0 0 10px;line-height:1.5}.pacb-wa-btn{display:inline-flex;align-items:center;gap:8px;background:#25d366;color:#fff!important;font-size:12.5px;font-weight:700;padding:8px 16px;border-radius:22px;text-decoration:none;box-shadow:0 4px 12px rgb(37 211 102 / .35);transition:transform .2s ease,box-shadow .2s ease}.pacb-wa-btn:hover{transform:translateY(-2px);box-shadow:0 6px 16px rgb(37 211 102 / .45);text-decoration:none}.pacb-wa-btn svg{flex-shrink:0}.pacb-typing .pacb-bubble{padding:11px 14px;display:flex;gap:4px;align-items:center}.pacb-dot{width:7px;height:7px;background:var(--pacb-muted);border-radius:50%;animation:pacb-bounce 1.2s ease-in-out infinite}.pacb-dot:nth-child(2){animation-delay:.18s}.pacb-dot:nth-child(3){animation-delay:.36s}@keyframes pacb-bounce{0%,80%,100%{transform:translateY(0)}40%{transform:translateY(-6px)}}.pacb-quick{padding:8px 14px 6px;display:flex;flex-wrap:wrap;gap:6px;background:var(--pacb-soft);border-top:1px solid var(--pacb-border)}.pacb-qbtn{background:#fff;border:1.5px solid var(--pacb-navy-500);color:var(--pacb-navy-700);font-size:11.5px;font-weight:600;padding:6px 12px;border-radius:22px;cursor:pointer;transition:background .15s,color .15s,transform .15s;white-space:nowrap;font-family:inherit}.pacb-qbtn:hover{background:var(--pacb-navy-700);color:#fff;transform:translateY(-1px)}.pacb-input-area{display:flex;align-items:center;gap:8px;padding:12px 14px;border-top:1px solid var(--pacb-border);background:#fff}#pacb-input{flex:1;border:1.5px solid #d6dde9;border-radius:22px;padding:9px 16px;font-size:13px;color:var(--pacb-ink);outline:none;transition:border-color .2s,background .2s,box-shadow .2s;background:var(--pacb-soft);font-family:inherit}#pacb-input:focus{border-color:var(--pacb-navy-500);background:#fff;box-shadow:0 0 0 3px rgb(31 74 142 / .12)}#pacb-input::placeholder{color:var(--pacb-muted)}#pacb-send{width:38px;height:38px;border-radius:50%;border:none;background:linear-gradient(135deg,var(--pacb-navy-500) 0%,var(--pacb-navy-900) 100%);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:transform .18s ease,box-shadow .18s ease;box-shadow:0 5px 14px rgb(11 29 64 / .30)}#pacb-send:hover{transform:scale(1.08) rotate(-4deg);box-shadow:0 8px 18px rgb(11 29 64 / .40)}#pacb-send:focus-visible{outline:3px solid var(--pacb-gold-soft);outline-offset:2px}.pacb-footer-note{text-align:center;font-size:10.5px;color:var(--pacb-muted);padding:7px 12px 11px;background:#fff;margin:0;border-top:1px solid var(--pacb-border)}.pacb-footer-note a{color:var(--pacb-navy-500);font-weight:700;text-decoration:none}.pacb-footer-note a:hover{text-decoration:underline}@media (max-width:420px){#pacb-wrap{bottom:16px;right:16px}#pacb-window{width:calc(100vw - 32px);right:0}.pacb-cover{height:84px}}@media (prefers-reduced-motion:reduce){.pacb-pulse-ring,.pacb-pulse-ring-2,.pacb-live-badge,.pacb-online-dot,.pacb-dot,.pacb-qbtn,#pacb-send,.pacb-officer-img,#pacb-toggle{animation:none;transition:none}}